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The Boxora search capability is limited by what we can do with the Brightpearl API. You can search for items by scanning a barcode, typing a SKU, or part of a product name.
You need to ensure that your product barcodes are in the EAN field in Brightpearl for Boxora to find them using a search. The value in the Brightpearl EAN field needs to match the scanned barcode exactly. When labels are printed, we use the EAN field. If this is blank, then we'll check the Brightpearl barcode field.
When searching by SKU you need to enter the whole SKU.
When searching by name, you can enter any part of the name (excluding options, so you won't find anything by typing "small").